Privacy Policy
1. Overview
This Privacy Policy describes how Skillful Sprout, operating under Pages & Pixel Lab FZE LLC (“we”, “us”, or “our”), collects, uses, and protects your personal information when you visit or make a purchase from our website.
2. Information We Collect
We collect information that you voluntarily provide to us when placing an order, subscribing to our communications, or interacting with our website.
- Order and Billing Information: When you make a purchase, we collect your name, billing address, shipping address, email address, and phone number to fulfill your order.
- Information for Personalized Products: For customized products, such as our personalized busy binders, you may provide specific details about a child (such as a name or age). This information is provided voluntarily by you, the parent or guardian, and is used exclusively for manufacturing and assembling the custom physical product.
- Payment Information: All payments are processed securely through our third-party payment gateway, Stripe (which also processes Apple Pay and Google Pay transactions). We do not collect, process, or store your credit card numbers or raw financial data on our servers.
- Device and Browsing Data: We automatically collect certain information about your device, including your IP address, browser type, and how you interact with our website, to help us optimize the shopping experience.
3. How We Use Your Information
We use the collected information for the following purposes:
- To process, manufacture, and deliver your physical and digital orders.
- To send you order confirmations, shipping updates, and customer support messages.
- To send marketing communications, newsletters, and promotional offers (only if you have opted in).
- To screen our orders for potential risk or fraud.
- To analyze website traffic and improve our store’s performance.
4. Marketing Communications and Email Hosting
We manage our email lists and customer relationship management (CRM) directly on our own website servers to maximize the security of your data. We use a secure email delivery service to send these communications. You can opt out of our marketing emails at any time by clicking the “unsubscribe” link at the bottom of any promotional email.
5. Cookies and Tracking Technologies
- First-Party Analytics: We utilize a privacy-focused, self-hosted analytics tool to monitor website traffic. Because this is hosted on our own servers, your browsing data is not sold or routed through third-party data brokers.
- Advertising Pixels: We use the Meta (Facebook) Pixel to help us measure the effectiveness of our advertising campaigns and to deliver relevant advertisements to you on social media platforms. The Pixel uses cookies to track actions taken on our website. You can manage or disable cookie tracking through your web browser settings or by adjusting your ad preferences directly on your Facebook account.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted service providers who assist us in operating our business, such as:
- Stripe: For secure payment processing.
- Courier Partners: To deliver your physical orders.
- Transactional Email Providers: To ensure your receipts and digital downloads reach your inbox securely.
7. Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
8. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
9. Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
10. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
11. Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
12. Data Retention
When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
13. Your Rights
Depending on your location, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
14. Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
15. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail at: Pages & Pixel Lab FZE LLC, CWS-1V-227023, Amber Gem Tower, Ajman.